Refunds and cancellations

Eligibility

A refund is available when we have not started the named work and you cancel in line with the timeframes below, or when we cancel because we cannot staff the start week. A refund is not available merely because conversion did not rise after you received a findings pack. The work is a reading and a session, not a promised commercial result.

Timeframe

Written cancellation must reach info@gateway-pulsehub.digital at least five working days before the agreed start date for a full refund of any deposit. Cancellations received later are treated as late cancellations.

Full and partial refunds

Full refund of the deposit: cancellation five working days or more before start, or cancellation by us. Partial refund: if we have completed intake and event inventory but not the sample-week reading, we may refund the balance after deducting time already spent at the diagnostic day rate of RM 1,600, with a minimum deduction of one day. No refund of fees for a completed findings pack, completed diagnosis note, or completed launch-week review.

Non-refundable items

Time already spent on reading logs you supplied. A working session that occurred. Third-party costs you asked us to incur in writing (uncommon; we will name them before spending). The site itself has no paid access to refund.

Work already started

Once we have opened your logs or settlement sample, the engagement has started. Stopping at that point yields a partial invoice for days used, not a full deposit return, unless the stop is our decision (for example prohibited cardholder data we asked you to remove and you did not).

Deposits

A fifty percent deposit holds the start week for an audit or launch-week review. Diagnosis work may be invoiced in full at booking when the window is under a week. Deposits are applied to the final invoice.

Cancellation and rescheduling

You may reschedule once without fee if you give five working days’ notice and we have a later week free within two months. A second reschedule is treated as a late cancellation of the original week plus a new booking. We may reschedule if a practitioner is ill; we will offer the next available week and will not charge for the move.

No-shows

If nobody from your side attends a booked working session without one working day’s notice, that session is counted as delivered. We will still send written findings if the reading itself was complete. A replacement session is quoted separately.

Purchased materials

We do not buy materials on your behalf as part of the ordinary engagement. There is nothing in this category to refund unless a specific purchase was agreed in writing.

Refund process, method, and timing

Email info@gateway-pulsehub.digital with the invoice number and whether you are cancelling or requesting a partial reconciliation. We confirm in writing, then return the eligible amount by the same method you paid (bank transfer unless another method was used), typically within fifteen working days after we agree the figure. We do not reverse a payment into a shopper-facing gateway; you are the client, not an app user checking out.

Contact for refund requests

info@gateway-pulsehub.digital · +60389616143 · Lot PT & 25999, Jalan Perusahaan Dua, Taman Industri Selesa Jaya,Balakong,Selangor,25998,Malaysia